Refunds & Cancellations
Digital goods are delivered the moment you pay, which makes blanket refunds impractical — so here is exactly where we do and do not give them.
Before you buy
Every product page shows a scroll-through of the real build, the full description, what is included, and how to run the source. One prompt in the store is free, so you can see the depth and format of a pack before paying for any of them. We would rather you check than guess.
Single prompt and source purchases
These are one-time purchases of a file delivered instantly, and are final. The exception is where something is genuinely wrong on our side:
- the download is corrupt, empty, or will not open;
- the pack is materially not what the product page described;
- you were charged twice for the same item.
In any of those cases, email support@brandmotion.in within 7 days with your order receipt and we will fix it or refund it. We would rather fix it — most problems are a missing file we can send you in minutes.
What is not a fault: a generative model producing different output from the preview. That is how these tools work, it is stated on every product page and in the FAQ before purchase, and it is the reason the source pack exists.
All-Access Yearly
Cancel any time from the link in your receipt email, or by writing to us. Cancelling stops the next renewal; your access continues to the end of the period you have already paid for. We do not refund unused time on a period already started.
If a renewal charges you unexpectedly — you meant to cancel and did not, and have not downloaded anything in the new period — write within 7 days of the charge and we will refund it.
All-Access Lifetime
A single payment for permanent access. Because it grants the entire catalogue immediately, it is refundable within 7 days only where nothing has been downloaded, or where something is genuinely broken on our side.
How refunds are paid
Payments run through Lemon Squeezy as merchant of record, so an approved refund is returned by them to your original payment method. Their processing usually takes 5–10 business days depending on your bank. Once a refund is issued, access to the refunded item is removed.
Chargebacks
If something is wrong, email us first — we answer, and it is faster than a bank dispute. Raising a chargeback without contacting us suspends the account while the dispute is investigated.
Contact
support@brandmotion.in — include the order receipt and, if it is a broken download, which product and which tier. Real humans, usually within a day.